rentals process & Policies

How it works


STEP ONE:

Create a wishlist

Put together a wishlist of all the items you want by clicking the <3 on the item. Add in your event date, location and point of contact. Press submit!

STEP TWO:

Booking Process

The ERBB team will review your order and make sure everything is available for your requested date. You will then receive an emailed proposal for the items you would like to rent out within 3-5 business days. After you review you will sign and pay a 50% retainer for your event.


STEP THREE:

Confirmation

We know that quantities and guest counts change so we follow back up 5 weeks before your event to double check amounts. At this time we can add to the initial quote if necessary. We will confirm delivery time frames, finalize the order and answer any additional questions. The final payment will be due 30 days before the event.


STEP four:

Delivery Day

We will text your point of contact 30 mins before the event to let them know we are coming. An ERBB team member will unload rental items. Set up services can be requested for an additional fee. A signature will be captured by your Point of Contact to account for all items being delivered.


STEP five:

Strike / tear down

A ERBB team member will show up at the agreed upon time to collect all rental items. Please refer to the FAQs section below for cleaning procedures of items. If anything is missing or broken we will follow up on the replacement measures.

Got questions?

Got questions?

Please send us an email with any questions you may have here

Not sure where to start when it comes to designing your event? Emily can help! We just need guest count, budget, a Pinterest board of inspo, and location. From that info we can help you design the event of your dreams!

 FAQs

  • We are located in South Medford and service the Rogue Valley + Central Oregon. Weddings booked with Emily B. Photo Co. also get access to our rental services at a discount when bundled together.

    • Travel fees apply to the following areas:

    Grants Pass - $100

    Ashland - $50

    Brookings - $450

    Bend - $350

    Within 15 miles of Medford is free.

    • A 10% cleaning fee will be added to each order.

    • A 10% Rush fee will be added if the event takes place within 1 month of initial inquiry.

    • Replacement fees for broken items are equivalent to cost of purchasing that item again.

    • Set up fees are determined on a case to case basis depending on the order size & labor needed for each event.

    • Late Night Strike Fees may apply.

    • Late payments will have $10 added per day to the invoice until paid.

  • As soon as possible to ensure that you have the items you are interested in stock. We recommend giving a conservative estimated guest count because quantities can be added at the final check in 40 days before your event.

  • You’re saving your sanity and time in the long run. Why spend hours searching for the best deal on Amazon to DIY your event when you could come to a one stop shop? Then you don’t have to try and resell everything on Facebook Marketplace for the net 3 years. We also offer set up & clean up services so your loved ones don’t have to worry about missing a single moment of your big day.

  • Yes we do. You can schedule a video call to see your tablescape or meet in person at our residence in South Medford.

  • Central Oregon - $3000

    Roseburg - $3000

    Brookings - $3000

    Grants Pass, Ashland, Medford, Rogue River, Jacksonville - no minimum order

    If you book photography services with Emily B. Photo. Co there is no minimum order total regardless of where your event is.

  • If all of your order is able to be picked up in a car or truck, yes. Anything with tables, chairs and bulky items will require the ERBB to deliver.

  • You must sign the contract and pay the invoice to secure your booking.

  • You do not receive a refund for any items that were not used. They were reserved for you so no other clients could rent on that day so it remains your responsibility to cover those costs.

  • Yes! We love to offer this service to let your loved ones be present in your day. Each event requires a different labor load so we will calculate in those costs and send them with the proposal if you would like to add this service.

    Our all inclusive packages do have set up and take down already filtered in. Take a look at those options here.

  • A final confirmation of items will be 30 days before your event. We will reach out 40 days beforehand to check in so on day 30 we can process the final payment for the remaining balance.

  • You have your rentals for the day unless arranged otherwise.

    Will call has rentals for up to 72 hours. This will allow you to pick them up the day before the wedding and return them the day after.

    Set up & take down will happen before and after the event. Late night strike fees may apply.

  • Your order will have a point of contact. This could be the client or the planner. Our ERBB team will send a message to whom has been appointed as the contact for the day 30 mins before our arrival. We will have that representative sign off on the delivery of the items.

    We will create a plan for where we will deliver prior to the event date so everyone knows where to meet on another and what we have agreed upon for delivery & pick up.

    Upon arrival for strike, all tabletop should be wiped clean of debris, and glassware should be place top down in the provided racks. All hurricanes should be free of candles if those were personally added.

  • Rent a tent & be sure to have wedding insurance.

    It is your responsibility to keep the rentals in good working order when in your possession. Dancefloors and tables can be damaged if rain pours on them. If anything needs to be replaced because it was damaged or broken, you are responsible for this expense as the renter.

Cleaning Policies

Do we need to wash the linen?

No. Each linen has a specific way that it must be handled. The ERBB team will give laundry bags to clients who book linen. You will place them in there to be picked up and handled by our team.

Do we need to wash the tabletop accessories like plates, glassware, etc.?

All of these must be wiped free of debris and food particles. Glasses must be rinsed or placed top down in the provided dish racks. Silverware will be returned in the provided dish racks. The ERBB team will handle the sanitation.

How do we handle Candles?

Please place a small amount of water at the bottom of the hurricane vases before lighting the candle. This will alleviate some of the dripping wax from sticking to the bottom of the vase. Please wait to move the candles after extinguishing the flame to let the wax harden. All lit taper candles on our linen require a taper candle hurricane cover in attempt to not burn holes into the linen or have wax spill.

All LED candles should be returned turned off to save the battery life.

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